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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We use a range of leading couriers including DHL, DPD and Royal Mail. We offer free, fast shipping on all UK orders over £100. If you have any special requirements, please contact us to discuss before purchasing and we will be delighted to help!

Do You Ship Internationally?

Ednology is a global company and we do ship internationally. Please refer to your local Ednology site for accurate information regarding pricing, shipping and availability. Taxes and duties may be payable. If you have any questions, please contact us.

How Long Will It Take To Get My Package?

Ednology primarily works with education institutions. Many of the products we sell on the site are in limited supply or made to order. We aim to fulfil all orders within 30 days of ordering however it is often much quicker. If you need items urgently, please contact us prior to ordering and we will do all we can to meet your needs. Please refer to our T&C's for further details.

PAYMENT

What Payment Methods Are Accepted?

We accept payment with all major credit cards and BACS. We also offer NET 30 payment terms to UK educational institutions and other business by prior arrangement only.

Is Buying Online Safe?

Buying from Ednology is completely safe. We take your data and privacy seriously and use the most advanced technologies to protect you.

Orders & Returns

How do I place an Order?

You can browse the vast array of exciting at innovative products at your leisure. When you are ready to purchase, add the items you require to your cart and proceed to checkout. If you need us, we are on hand every step of the way!

How Can I Cancel Or Change My Order?

Please contact our customer services team if you wish to change or cancel an order.

Do I need an account to place an order?

You do not need to register for an account to place an order. However registering has several benefits such as earning reward points and saving addresses.

How Do I Track My Order?

You can track your order from your account section or from the link on the homepage.

How Can I Return a Product?

Please contact our Customer Service Team if you wish to return a product you ordered.
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